Two factory owned and operated facilities dedicated to the care of the Princess Yachts America family.

In addition to our expansive dealer service network, our factory owned and operated service centers in New Gretna, New Jersey and Riviera Beach, Florida provide state-of-the-art facilities staffed with experienced mechanical technicians, electricians, fiberglass repair technicians, carpenters, welders, installers and fabricators in an effort to provide the best service possible to our Princess yacht owners. As part of this, each facility features a dedicated mobile customer service support team to provide additional support when needed.

At Princess Yachts America, customer service and product support are our foremost priority

We begin by meeting personally with the owner of every Princess yacht we deliver shortly after delivery day to ensure that their expectations are being met and to establish a relationship that can be relied upon for support during the entire ownership experience. We maintain a large parts inventory, with many parts available for purchase in the Princess Yachts America Online Parts Store, and have service staff and facilities available throughout North America, Central America, and the Caribbean to meet the needs of our customers. An extensive dealer service and parts network stands ready to respond when needed, with each dealer carefully selected for their service capability and for a proven track record of positively supporting the customer. Our dealers enjoy an excellent reputation for customer support, and have an intimate knowledge of the product.

In addition to our expansive dealer service network, our factory owned and operated service centers in New Gretna, New Jersey and Riviera Beach, Florida provide state-of-the-art facilities staffed with experienced mechanical technicians, electricians, fiberglass repair technicians, carpenters, welders, installers and fabricators in an effort to provide the best service possible to our Princess yacht owners. As part of this, each facility features a dedicated mobile customer service support team to provide additional support when needed.

To further ensure service is provided promptly and efficiently, each yacht has a components parts record so a replacement part can be delivered quickly when needed. A rigorous warranty tracking program minimizes recurring problems while improving product reliability to ensure that customers' needs are met more quickly and only the finest quality components are used. In addition, the established, long-standing vendor relationships of Princess Yachts America aid in obtaining efficient service and parts for customers and support for dealers.

As we continue to grow our Princess family in the United States, Canada, Central America, the Caribbean, and Venezuela, we remain focused on our goal of providing quality support when needed to enhance the value of the yacht ownership experience.

Our commitment to our customers is simply second to none. Each day we strive to deliver an incomparable level of ownership comfort to ensure our customers enjoy their Princess yacht for years to come.

While building the highest quality product possible is certainly part of this, we recognize that service after the sale is absolutely essential in delivering the best possible ownership experience in every Princess yacht we sell. Since 1995, we have consistently maintained an exceptional inventory of parts that today exceeds over $1.5 million. Though most of the systems aboard your Princess were installed because they are readily serviceable in your cruising area, there are many items that are unique to your yacht that you may not find at your local marine supply store. From customized running gear to hand crafted deck fittings and interior components, we stock the parts that are individual to your Princess yacht to ensure they are readily available when needed.

While all of these components are available through your dealer, we have created an online parts store that contains some of the most frequently requested items from customers and service technicians to make obtaining these parts quick and convenient no matter where you are cruising. It’s just one more way we are working to deliver a better ownership experience every day.

Please follow the link to visit our online parts store. If there is a part you need that you do not see on the site, please contact your dealer or our Princess Yachts America Customer Service team via the link below.